Refund policy
Return & Refund Policy
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| nativecos |
Order Processing and Shipping Time
Orders are typically processed within 1-3 business days. Shipping takes approximately 7-12 business days to arrive after processing.
Return Window
Items can be returned within 14 days from the date you receive your order. To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging.
Return Shipping
Customers are responsible for paying the shipping costs for returning items. Return shipping fees are calculated and displayed at checkout when you place your order. Exceptions apply if the item you received is defective, damaged, or incorrect; in such cases, we will cover the return shipping costs.
Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-10 business days. Refunds will be issued to the original payment method. Please note that depending on your bank or card issuer, it may take additional time for the refund to appear in your account.
Order Cancellations
You may cancel your order within 12 hours of placing it by contacting our customer service at https://nativecov.shop. After this window, orders may already be processed or shipped and cannot be canceled.
Contact Us
If you have any questions about returns, refunds, or cancellations, please contact us at https://nativecov.shop.
Note: This policy applies only to purchases made through our website https://nativecov.shop.